Go to D o w n l o a d > Firmware Images.ģ. Log into the site using your user name and password.Ģ. S o l u t i on: use the correct password if the file is password protected.įirmware images for all FortiGate units is available on the Fortinet Customer Support website. The password entered during the upload process is not matching the one associated with the configuration file. When the configuration file is saved, it can be protected by a password. S o l u t i on: upload a configuration file that is for the correct model of FortiGate device and the correct version of the firmware. This may be due to the configuration file being for a different model or being saved from a different version of firmware. This error occurs when attempting to upload a configuration file that is incompatible with the device. If a password was associated with the configuration file, enter it in the P ass w o r d field.ĭuring the installation there are some possible errors that you may come across but the solutions are usually straightforward. Select C hoo s e File and browse to the correct file in the file manager window.ĥ. Choose either Lo ca l PC or U S B Disk depending the location of the file.Ĥ. Select beside S ys t e m Configuration.ģ. Rather than reconfigure the FortiGate manually, it is possible to upload a saved configuration file.Ģ. If desired, select E n c r y p t configuration file. Choose either Lo ca l PC or U S B Disk to save the configuration file.Ĥ. Select B ack u p beside S ys t e m Configuration.ģ. Go to S ys t e m > Dashboard > Status and locate the S ys t e m Information widget.Ģ. In case you need to restore your FortiGate configuration, you should always back up the configuration before installing new firmware.ġ. Only FortiGate admin users and administrators whose access profiles contain system read and write privileges can change the FortiGate firmware. Installing new firmware without reviewing release notes or testing the firmware may result in changes to settings or unexpected issues. Test the new firmware until you are satisfied that it applies to your configuration. For more information, see Firmware on page 2321. Backup the current configuration, including local certificates.Review the Supported Upgrade Paths document to make sure the upgrade from your current image to the desired new image is supported.Review the Release Notes for a new firmware release.īefore you install any new firmware, be sure to follow the steps below: After you have registered your FortiGate unit, you can download firmware updates from the support web site. Fortinet periodically updates the FortiGate firmware to include new features and resolve important issues.
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